FAQs | Athletes Collective | Athletes Collective

Frequently Asked Questions

PRODUCT

How are you able to sell your clothing at such an inexpensive price?

We don't spend millions of dollars sponsoring professional athletes or printing our logo on our gear.  So we pass those savings onto our customers, because logos on sportswear cost money, and since we're not asking you to wear ours, we feel you shouldn't have to pay more for that.    

What size should I order?

Our shirts fit true to size and have an athletic fit. For more details, check out our SIZE GUIDE or drop us a line.

How do the shirts hold up after multiple washings?

Not only are our shirts pre shrunk, which means the fit will never change no matter how many times you wash and dry them, but they’ll never lose their moisture wicking properties.  We recommend washing our clothes in cold with similar colours. Like most shirts they will do best if you hang them to dry, but we live in the real world so we’ll be honest and tell you that tumble drying on low or high is safe. 

SHIPPING - RETURNS - EXCHANGES

When will my order ship?

We expect to ship all orders within 2 business days. You'll get an email notification when your order has been shipped.

What is your return & exchange policy and how do I make a return or exchange?

We will accept returns of unworn, unwashed, undamaged product for full refund or exchange within 30 days of original purchase. Return shipping is free for all customers. To return an item, email us at team@athletescollective.com and let us know whether you'd like a return or exchange. We’ll email you a return label, you print it out, tape it to the box your order came in and bring it to your local post office.  You can also call us at 647-546-0958 and we'll be happy to talk to you in person.  

How much does shipping cost?

We offer free shipping in Canada and the US. Tracking available in Canada but not in the US. 

What if I'm an international customer?

Then you can also be an Athletes Collective customer! Rates vary depending on which region you’re ordering from. When you reach the checkout look up the country your ordering from and it will tell you the appropriate rate.

PAYMENT

What form of payments do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal.

How will I be charged and in what currency?

All charges and prices indicated are in Canadian Dollars by default, but can be converted to US Dollars using the currency selector on the right of the page header. All payments will be processed in Canadian Dollars.  Purchases made through the online store will be instantly charged to your provided credit card or Paypal account.

How can I contact Athletes Collective?

Go to our contact page and you can email or call us at any time. 


Athletes Collective is redefining men’s sportswear. We believe in premium technically designed sportswear at a reasonable price without having to look like a walking billboard.  
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